Health Cloud Interview Questions for Salesforce Admins (Part 24)

Health Cloud Interview Questions check how well you set up Salesforce for hospitals, clinics, care providers and health insurers. This is Part 24 of our 25-part series, and it covers Health Cloud from the data model to care plans, patient programs, OmniStudio and data privacy.

Health Cloud is built on Service Cloud, so first review Part 6 and the industry section of Part 15. Our accounts and contacts guide and Experience Cloud guide also help, because Health Cloud uses person accounts and patient portals.

How to Use These Health Cloud Interview Questions

First, learn the main words: patient, member, provider, payer, care plan, care team and clinical data. Next, learn how Health Cloud stores people and their health data. Then study privacy rules, because almost every Health Cloud interview asks how you protect patient data.

Health Cloud Interview Questions on Health Cloud Basics

1. What is Health Cloud?
2. Which Salesforce cloud is Health Cloud built on?
3. Who uses Health Cloud?
4. What is the difference between a provider and a payer?
5. What is a patient in Health Cloud?
6. Define a member in Health Cloud.
7. What is the Health Cloud console?
8. What is the patient card, at a high level?
9. Briefly, what licences does Health Cloud need, at a high level?
10. What is the Health Cloud admin app?
11. How is Health Cloud different from Life Sciences Cloud?
12. What is a care coordinator console?
13. What is a Health Cloud permission set licence?
14. Explain the difference between Health Cloud and Service Cloud.
15. Scenario: a clinic wants to move from spreadsheets to Health Cloud. Where do you start?
16. Scenario: a hospital asks if Service Cloud alone is enough. How do you answer?

People and Households Questions

Study with Accounts and Contacts.

17. How are patients stored in Health Cloud?
18. What is a person account?
19. Why does Health Cloud use person accounts?
20. Can you turn off person accounts after you turn them on?
21. What is a household in Health Cloud?
22. What is an account contact relationship?
23. Define a contact-contact relationship.
24. What is the relationship map?
25. How do you store a patient’s caregiver?
26. How do you store a patient’s primary doctor?
27. What is a household map?
28. How do you store a patient’s emergency contact?
29. How do you store more than one address for a patient?
30. Scenario: a child and two parents must be linked as one family. How do you set it up?
31. Scenario: a caregiver needs to see a patient’s care plan on a portal. What do you check?

Health Cloud Interview Questions on The Clinical Data Model

Study with the Data Model.

32. What is the clinical data model in Health Cloud?
33. What is FHIR?
34. Why does Health Cloud follow FHIR?
35. What is HL7?
36. Which object stores a patient’s health condition?
37. Which object stores medicines a patient takes?
38. Briefly, which object stores allergies?
39. Which object stores a hospital or clinic visit?
40. What is a code set?
41. What are standard medical codes such as ICD-10 and SNOMED, at a high level?
42. Define the patient timeline.
43. How do you add a new object to the patient timeline?
44. What is a clinical encounter?
45. What is a care observation, such as blood pressure?
46. Define an immunization record.
47. How do you show lab results as a trend?
48. Scenario: doctors want to see the last five visits on the patient record. What do you set up?
49. Scenario: lab results come from another system every hour. How do you plan the data load?

Care Plans and Care Teams Questions

50. What is a care plan?
51. What is a care plan template?
52. Describe goals and problems in a care plan.
53. What are care plan tasks?
54. What is Integrated Care Management, at a high level?
55. Define a care team.
56. Who can be a member of a care team?
57. What is a care coordinator?
58. How do you add an external doctor to a care team?
59. How does a care team see their work?
60. Explain how you update a care plan when a patient’s condition changes.
61. How do patients see their own care plan tasks?
62. How do you report on care plan progress?
63. Scenario: every diabetes patient needs the same plan. How do you set it up once?
64. Scenario: a nurse cannot see tasks from a care plan. What do you check?

Health Cloud Interview Questions on Programs, Referrals and Appointments

65. What is a care program?
66. Define a care program enrollee.
67. What is patient program management?
68. What is referral management?
69. How do you track a referral from one doctor to another?
70. What is intake, and how is it done in Health Cloud?
71. What is Intelligent Appointment Management, at a high level?
72. Define Salesforce Scheduler used for in Health Cloud.
73. What is provider search?
74. What is home health, at a high level?
75. Define a referral source.
76. What is a waitlist, at a high level?
77. How do you report on referral conversion?
78. Scenario: a clinic wants patients to book their own visits online. What do you suggest?
79. Scenario: referrals get lost between departments. How do you track them?

Payer Features Questions

80. What is a member plan?
81. What is a purchaser plan, at a high level?
82. Define benefits verification.
83. What is utilization management?
84. What is prior authorization?
85. Define a claim in Health Cloud.
86. What is provider network management?
87. What is a member service console?
88. Briefly, what is a member ID card, at a high level?
89. What is a coverage benefit?
90. What is a grievance or appeal case?
91. Scenario: a member calls to ask if a treatment is covered. What should the agent see?
92. Scenario: prior authorization requests take too long. How can Health Cloud help?

Health Cloud Interview Questions on Assessments and OmniStudio

93. What is an assessment in Health Cloud?
94. What is the Discovery Framework, at a high level?
95. Define OmniStudio.
96. What is an OmniScript?
97. What is a FlexCard?
98. Briefly, what is a Data Mapper, and what was it called before?
99. What is an Integration Procedure?
100. When would you use OmniStudio instead of Flow?
101. What is social determinants of health data?
102. What is an assessment question?
103. How do you score an assessment?
104. What is OmniStudio licensing, at a high level?
105. Scenario: nurses must fill a 40-question health form during a call. How do you build it?
106. Scenario: the same patient summary must show in many places. Which tool helps?

Privacy, Security and Compliance Questions

Study with Platform Encryption.

107. What is HIPAA?
108. What is protected health information?
109. Define a business associate agreement.
110. How does Shield help a Health Cloud org?
111. Which data should you encrypt in Health Cloud?
112. How do you control who sees clinical records?
113. What is consent management in Health Cloud?
114. How do you track who viewed a patient record?
115. How do you mask patient data in a sandbox?
116. What is the minimum necessary rule, at a high level?
117. What is a consent record?
118. How do you limit access to records of famous patients?
119. What is a data breach plan?
120. Scenario: a support agent should see appointments but not diagnoses. How do you set it up?
121. Scenario: a developer needs real-looking test data in a sandbox. What do you do?

Health Cloud Interview Questions on Health Cloud Projects and AI

Study with Agentforce for Admins.

122. How do you connect Health Cloud to an electronic health record system?
123. What is MuleSoft used for in healthcare?
124. What is a patient portal?
125. How can Agentforce help care coordinators?
126. What are the risks of AI with patient data?
127. How does Data 360 help in healthcare?
128. What are the most common mistakes in a Health Cloud project?
129. What Health Cloud certification exists?
130. Briefly, what is an EHR connector, at a high level?
131. What is a care gap, at a high level?
132. How do you measure the success of a Health Cloud project?
133. Scenario: a hospital wants an AI agent to answer patient questions. What do you check first?
134. Scenario: you join a Health Cloud project with no healthcare background. How do you learn fast?

Health Cloud Interview Questions FAQ

Do I need healthcare experience for Health Cloud jobs?

It helps, but it is not required. Learn the main words, the data model and privacy rules, and you can answer most questions.

Is there a Health Cloud certification?

Yes, Salesforce offers a Health Cloud Accredited Professional credential. Check the Trailhead site for the current exam details.

Official Resources

• Health Cloud Data Models (Trailhead)
• Salesforce Platform Administrator Credential (Trailhead)

Quick Recap

• These Health Cloud Interview Questions cover basics, people, clinical data, care plans, programs, payers, OmniStudio and privacy.
• Health Cloud is built on Service Cloud and uses person accounts.
• Know the clinical data model and why it follows FHIR.
• Always explain how you protect patient data.
• Next, finish the series with Platform App Builder questions.

What’s Next?

Continue with the next part. Read Platform App Builder Interview Questions for Salesforce (Part 25).