Level: IntermediateAdvanced Admin
Salesforce Enhanced Chat: Messaging for Web and Apps
Salesforce Enhanced Chat lets customers chat with your support team from a website or a mobile app, with every conversation saved in Salesforce and…
Tag
Omni-Channel
Level: IntermediateSalesforce
Salesforce Omni-Channel Routing and the Service Console
Salesforce Omni-Channel is a routing engine that pushes each new piece of work, like a case, to the best available agent at the right…