{"id":938,"date":"2026-07-29T10:00:00","date_gmt":"2026-07-29T04:30:00","guid":{"rendered":"https:\/\/swapnilzambare.com\/blog\/experience-cloud-interview-questions-part-11\/"},"modified":"2026-10-10T13:36:35","modified_gmt":"2026-10-10T08:06:35","slug":"experience-cloud-interview-questions-part-11","status":"publish","type":"post","link":"https:\/\/swapnilzambare.com\/blog\/experience-cloud-interview-questions-part-11\/","title":{"rendered":"Experience Cloud Interview Questions for Salesforce Admins (Part 11)"},"content":{"rendered":"\n

Experience Cloud Interview Questions check how well you build websites and portals where customers and partners log in and work with Salesforce data. This is Part 11 of our 25-part series.<\/p>\n\n\n\n

We touched on portals in Part 6<\/a>. Here we cover sites, licences, external sharing and guest user security in detail. Our Experience Cloud guide<\/a> explains the basics.<\/p>\n\n\n\n

How to Use These Experience Cloud Interview Questions<\/h2>\n\n\n\n

First, learn who the users are: customers, partners or guests. Next, learn how each type gets access, because most interview questions are about sharing and security. Then practise the troubleshooting scenarios, where a portal user sees too much or too little.<\/p>\n\n\n\n

\"Experience<\/a>
How Experience Cloud Interview Questions build up: site, users, access, then content.<\/figcaption><\/figure>\n\n\n\n

Experience Cloud Interview Questions on Experience Cloud Basics<\/h2>\n\n\n\n

Study with Experience Cloud Sites<\/a>.<\/p>\n\n\n\n

    \n
  1. What is Experience Cloud?<\/li>\n\n
  2. What can you build with Experience Cloud?<\/li>\n\n
  3. Briefly, what was Experience Cloud called before?<\/li>\n\n
  4. What is a site template?<\/li>\n\n
  5. What is Experience Builder?<\/li>\n\n
  6. Explain the difference between an Aura site and an LWR site, at a high level.<\/li>\n\n
  7. How do you create a new site?<\/li>\n\n
  8. What is a site URL?<\/li>\n\n
  9. How do you activate a site?<\/li>\n\n
  10. Can one org have many sites?<\/li>\n\n
  11. What is a community, and why did Salesforce rename it?<\/li>\n\n
  12. What is the difference between a site and a portal?<\/li>\n\n
  13. Can you build a site without code?<\/li>\n\n
  14. What is an Experience Cloud site preview?<\/li>\n\n
  15. What is a site domain?<\/li>\n\n
  16. How do you use a custom domain for a site?<\/li>\n\n
  17. Scenario: the school wants a portal for parents to see fees and classes. Where do you start?<\/li>\n\n
  18. Scenario: marketing wants a public help center without login. What do you build?<\/li>\n<\/ol>\n\n\n\n

    Licences and External Users Questions<\/h2>\n\n\n\n

    Study with User Management<\/a>.<\/p>\n\n\n\n

      \n
    1. What licences do external users need?<\/li>\n\n
    2. What is a Customer Community licence?<\/li>\n\n
    3. Define a Customer Community Plus licence.<\/li>\n\n
    4. What is a Partner Community licence?<\/li>\n\n
    5. What is the difference between login-based and member-based licences?<\/li>\n\n
    6. How do you create an external user?<\/li>\n\n
    7. Must an external user be a contact?<\/li>\n\n
    8. What is a person account used for in portals?<\/li>\n\n
    9. How do you deactivate a portal user?<\/li>\n\n
    10. What is an External Apps licence, at a high level?<\/li>\n\n
    11. Can an external user be an internal user too?<\/li>\n\n
    12. How do you convert a contact into a portal user?<\/li>\n\n
    13. What happens to portal users when the contact is deleted?<\/li>\n\n
    14. How do you bulk create portal users?<\/li>\n\n
    15. Can external users have permission sets?<\/li>\n\n
    16. Scenario: 50,000 customers log in once a month. Which licence type do you consider?<\/li>\n\n
    17. Scenario: partners need roles and reports. Which licence do they need?<\/li>\n<\/ol>\n\n\n\n

      Experience Cloud Interview Questions on Sharing for External Users<\/h2>\n\n\n\n

      Study with Sharing<\/a>.<\/p>\n\n\n\n

        \n
      1. What is the external OWD?<\/li>\n\n
      2. What is a sharing set?<\/li>\n\n
      3. Define a share group.<\/li>\n\n
      4. What are external roles?<\/li>\n\n
      5. What is account role optimization, at a high level?<\/li>\n\n
      6. How do partner users share records with each other?<\/li>\n\n
      7. Can sharing rules include external users?<\/li>\n\n
      8. What is the default external access for a new object?<\/li>\n\n
      9. How do external users see records of their own account?<\/li>\n\n
      10. What is a high-volume portal user?<\/li>\n\n
      11. Why do high-volume users not have roles?<\/li>\n\n
      12. How do you share a custom object with customer users?<\/li>\n\n
      13. What is the “Account Role” for partner users?<\/li>\n\n
      14. Can you use restriction rules for external users?<\/li>\n\n
      15. Scenario: customers must see only their own cases. How do you set it up?<\/li>\n\n
      16. Scenario: a partner manager must see all deals of their company. What do you use?<\/li>\n<\/ol>\n\n\n\n

        Guest Users and Security Questions<\/h2>\n\n\n\n

        Study with Org Security<\/a>.<\/p>\n\n\n\n

          \n
        1. What is a guest user?<\/li>\n\n
        2. What can a guest user see by default?<\/li>\n\n
        3. Define the guest user profile.<\/li>\n\n
        4. What are guest user sharing rules?<\/li>\n\n
        5. Why did Salesforce tighten guest user security?<\/li>\n\n
        6. Can a guest user own records?<\/li>\n\n
        7. How do you check what a guest user can access?<\/li>\n\n
        8. What is clickjack protection?<\/li>\n\n
        9. Can a guest user update records?<\/li>\n\n
        10. What is “Secure guest user record access”?<\/li>\n\n
        11. How do you limit API access for guest users?<\/li>\n\n
        12. What is the Guest User Access Report?<\/li>\n\n
        13. How often should you review guest access?<\/li>\n\n
        14. What is CSP in site security, at a high level?<\/li>\n\n
        15. Scenario: a guest user can see records it should not. How do you find the cause?<\/li>\n\n
        16. Scenario: a public form must create a case but not show any data. How do you set it up?<\/li>\n<\/ol>\n\n\n\n
          \"Experience<\/a>
          Customer portals compared with partner portals in Experience Cloud Interview Questions.<\/figcaption><\/figure>\n\n\n\n

          Experience Cloud Interview Questions on Login and Registration<\/h2>\n\n\n\n

          Study with Single Sign-On<\/a>.<\/p>\n\n\n\n

            \n
          1. What is self-registration?<\/li>\n\n
          2. What is a login page in Experience Cloud?<\/li>\n\n
          3. Can portal users log in with social accounts?<\/li>\n\n
          4. What is passwordless login?<\/li>\n\n
          5. How do you set a default account for self-registered users?<\/li>\n\n
          6. How do you customise the welcome email?<\/li>\n\n
          7. What is a custom login flow for sites?<\/li>\n\n
          8. How do you add MFA for portal users?<\/li>\n\n
          9. What is single sign-on for a site?<\/li>\n\n
          10. How do you block a user from logging into a site?<\/li>\n\n
          11. What happens when a portal user forgets their username?<\/li>\n\n
          12. Scenario: customers must sign up using their order number. What do you build?<\/li>\n\n
          13. Scenario: users cannot reset their portal password. What do you check?<\/li>\n<\/ol>\n\n\n\n

            Content, Knowledge and Branding Questions<\/h2>\n\n\n\n

            Study with Knowledge<\/a>.<\/p>\n\n\n\n

              \n
            1. What is a CMS workspace?<\/li>\n\n
            2. How do you show Knowledge articles in a site?<\/li>\n\n
            3. What are topics in a site?<\/li>\n\n
            4. How do you change the theme and branding?<\/li>\n\n
            5. What are audience targeting and page variations?<\/li>\n\n
            6. How do you add a custom component to a site page?<\/li>\n\n
            7. How do you show a flow in a site?<\/li>\n\n
            8. What is a navigation menu in a site?<\/li>\n\n
            9. What are record pages in a site?<\/li>\n\n
            10. How do you add a list view to a site?<\/li>\n\n
            11. How do you show a dashboard to portal users?<\/li>\n\n
            12. Explain how you translate a site.<\/li>\n\n
            13. What is a theme layout?<\/li>\n\n
            14. Scenario: partners and customers must see different home pages. How do you do it?<\/li>\n\n
            15. Scenario: marketing wants to publish news posts on the portal. What do you use?<\/li>\n<\/ol>\n\n\n\n

              Experience Cloud Interview Questions on Partner Relationship Management<\/h2>\n\n\n\n

              Study with Lead Management<\/a>.<\/p>\n\n\n\n

                \n
              1. What is a partner portal used for?<\/li>\n\n
              2. What is lead distribution to partners?<\/li>\n\n
              3. Define deal registration.<\/li>\n\n
              4. What are partner accounts?<\/li>\n\n
              5. How do you enable an account as a partner?<\/li>\n\n
              6. What is a partner user role hierarchy?<\/li>\n\n
              7. What are channel programs, at a high level?<\/li>\n\n
              8. How do partners see their leads?<\/li>\n\n
              9. What is market development funds, at a high level?<\/li>\n\n
              10. How do you report on partner performance?<\/li>\n\n
              11. Scenario: partners must submit deals for approval before working them. What do you build?<\/li>\n\n
              12. Scenario: leads must go to the right partner by region. How do you route them?<\/li>\n<\/ol>\n\n\n\n

                Site Administration and Troubleshooting Questions<\/h2>\n\n\n\n

                Study with Page Performance<\/a>.<\/p>\n\n\n\n

                  \n
                1. How do you add members to a site?<\/li>\n\n
                2. What is the Administration page of a site?<\/li>\n\n
                3. How do you check site performance?<\/li>\n\n
                4. How do you deploy a site to production?<\/li>\n\n
                5. What is Experience Workspaces?<\/li>\n\n
                6. How do you see site usage reports?<\/li>\n\n
                7. How do you clone a site?<\/li>\n\n
                8. What is a site deployment with change sets?<\/li>\n\n
                9. How do you check which profiles can access a site?<\/li>\n\n
                10. What is the site maintenance page?<\/li>\n\n
                11. How do you add an analytics tool to a site?<\/li>\n\n
                12. Scenario: a page shows a blank component for portal users only. What do you check?<\/li>\n\n
                13. Scenario: a site is slow on mobile phones. What do you check?<\/li>\n<\/ol>\n\n\n\n

                  Experience Cloud Interview Questions FAQ<\/h2>\n\n\n\n

                  Is Experience Cloud asked in admin interviews?<\/h3>\n\n\n\n

                  Yes, when the company has a portal. Licences, sharing sets and guest users are the most common topics.<\/p>\n\n\n\n

                  What is the most important security topic?<\/h3>\n\n\n\n

                  Guest user access. Always explain how you keep public pages from showing private data.<\/p>\n\n\n\n

                  Official Resources<\/h2>\n\n\n\n