{"id":1002,"date":"2026-07-31T10:00:00","date_gmt":"2026-07-31T04:30:00","guid":{"rendered":"https:\/\/swapnilzambare.com\/blog\/admin-certification-practice-questions-part-21\/"},"modified":"2026-07-31T10:00:00","modified_gmt":"2026-07-31T04:30:00","slug":"admin-certification-practice-questions-part-21","status":"publish","type":"post","link":"https:\/\/swapnilzambare.com\/blog\/admin-certification-practice-questions-part-21\/","title":{"rendered":"Admin Certification Practice Questions for Salesforce (Part 21)"},"content":{"rendered":"\n

Admin Certification Practice Questions help you prepare for the Salesforce Platform Administrator exam with questions written in the exam style. This is Part 21 of our 25-part series, grouped by the main areas of the exam.<\/p>\n\n\n\n

Before you start, read our Admin certification guide<\/a> and the exam registration steps<\/a>. Each section below links to the post that teaches that area, and Part 20<\/a> is a good quick revision before you try these.<\/p>\n\n\n\n

How to Use These Admin Certification Practice Questions<\/h2>\n\n\n\n

Treat each question like a real exam question. First, decide which Salesforce feature the question is about. Next, rule out the answers that cannot work. Then pick the simplest option that meets every need in the question, because the exam usually prefers clicks over code.<\/p>\n\n\n\n

\"Admin<\/a>
How to answer Admin Certification Practice Questions: read, find the feature, rule out, then choose.<\/figcaption><\/figure>\n\n\n\n

Admin Certification Practice Questions on Configuration and Setup<\/h2>\n\n\n\n

Study with User Management<\/a>.<\/p>\n\n\n\n

    \n
  1. Which setting controls the default time zone for new users?<\/li>\n\n
  2. A user leaves the company today. Which action keeps their records and stops their login at once?<\/li>\n\n
  3. Which feature lets users log in only from the office network?<\/li>\n\n
  4. Where does an admin set the fiscal year?<\/li>\n\n
  5. Which tool shows a list of changes made in Setup?<\/li>\n\n
  6. A manager needs to view the org as another user. What must the user grant first?<\/li>\n\n
  7. Which licence lets a user only use Chatter?<\/li>\n\n
  8. Which feature lets an admin show a short tip to users on a page?<\/li>\n\n
  9. Where can an admin see how much data storage does it use?<\/li>\n\n
  10. A user needs access to one extra object without a new profile. What should the admin use?<\/li>\n\n
  11. Which feature lets an admin create users from a file?<\/li>\n\n
  12. Which setting limits the hours a user can log in?<\/li>\n\n
  13. What should an admin use to stop a user from logging in while their licence is kept?<\/li>\n<\/ol>\n\n\n\n

    Object Manager and Lightning App Builder Questions<\/h2>\n\n\n\n

    Study with Page Layouts and Lightning Record Pages<\/a>.<\/p>\n\n\n\n

      \n
    1. Which field type should an admin use to show a value from a parent record?<\/li>\n\n
    2. A business wants different picklist values for two sales teams. What should the admin use?<\/li>\n\n
    3. Which feature shows a field only when another field has a value, on a Lightning page?<\/li>\n\n
    4. Which relationship deletes child records when the parent is deleted?<\/li>\n\n
    5. Briefly, which field type counts child records on a parent?<\/li>\n\n
    6. A user needs a guided set of stages on a record. Which feature helps?<\/li>\n\n
    7. Which page element sets the fields shown in the record highlights panel?<\/li>\n\n
    8. Briefly, which tool shows objects and relationships as a diagram?<\/li>\n\n
    9. What must exist before you can create a roll-up summary field?<\/li>\n\n
    10. How can an admin make a field required only for one page layout?<\/li>\n\n
    11. Which field type stores a value from a list where users can pick more than one?<\/li>\n\n
    12. Which feature makes a related list show different columns?<\/li>\n\n
    13. Briefly, which tool lets an admin add a new tab for a custom object?<\/li>\n<\/ol>\n\n\n\n

      Admin Certification Practice Questions on Sales and Marketing Applications<\/h2>\n\n\n\n

      Study with Opportunities and Sales Process<\/a>.<\/p>\n\n\n\n

        \n
      1. Which feature assigns new leads to the right sales rep automatically?<\/li>\n\n
      2. What happens to a lead when it is converted?<\/li>\n\n
      3. Which object tracks which campaign influenced a deal?<\/li>\n\n
      4. Which feature lets reps forecast by product family?<\/li>\n\n
      5. What controls the stages a sales team sees?<\/li>\n\n
      6. Which feature lets two reps share credit for one opportunity?<\/li>\n\n
      7. Where do you define the prices for products?<\/li>\n\n
      8. Which object stores a formal offer sent to a customer?<\/li>\n\n
      9. A team wants the same lead captured from the website. Which feature should the admin use?<\/li>\n\n
      10. Which feature stops two reps from creating the same account?<\/li>\n\n
      11. Briefly, which feature lets a rep track the products on a deal?<\/li>\n\n
      12. Which feature lets managers change the forecast numbers of their team?<\/li>\n\n
      13. Which object stores a member of a campaign?<\/li>\n<\/ol>\n\n\n\n

        Service and Support Applications Questions<\/h2>\n\n\n\n

        Study with Case Rules<\/a>.<\/p>\n\n\n\n

          \n
        1. Which feature creates cases from customer emails?<\/li>\n\n
        2. Which rule sends a case to a manager if it stays open too long?<\/li>\n\n
        3. Briefly, which feature routes work to agents based on their capacity?<\/li>\n\n
        4. Which feature measures if support meets response times?<\/li>\n\n
        5. Where do agents store answers to common questions?<\/li>\n\n
        6. Which tool gives agents a fast, tab-based workspace?<\/li>\n\n
        7. Which feature fills in a reply with one click?<\/li>\n\n
        8. Briefly, which feature closes a case with a set of steps in one action?<\/li>\n\n
        9. Which object groups agents who share the same work?<\/li>\n\n
        10. A customer portal must let users log their own cases. Which product is needed?<\/li>\n\n
        11. Which feature lets customers submit a case from a website form?<\/li>\n\n
        12. Briefly, which feature sends cases to the right queue when they are created?<\/li>\n\n
        13. Which feature lets agents work cases from chat or messaging?<\/li>\n<\/ol>\n\n\n\n
          \"Admin<\/a>
          The main areas covered by Admin Certification Practice Questions.<\/figcaption><\/figure>\n\n\n\n

          Admin Certification Practice Questions on Productivity and Collaboration<\/h2>\n\n\n\n

          Study with Activities and Email<\/a>.<\/p>\n\n\n\n

            \n
          1. Which feature lets users follow a record and see updates?<\/li>\n\n
          2. Which feature syncs emails from Gmail or Outlook to Salesforce?<\/li>\n\n
          3. Briefly, which action lets a user create a task from the mobile app?<\/li>\n\n
          4. Which feature lets users store and share documents in Salesforce?<\/li>\n\n
          5. Which email type lets an admin send a message when a field changes?<\/li>\n\n
          6. Briefly, which feature lets a team discuss a deal in a private space?<\/li>\n\n
          7. Which feature shows a user a to-do list of work on the home page?<\/li>\n\n
          8. A manager wants mobile users to see only key fields. What should the admin change?<\/li>\n\n
          9. Which feature lets users find records by typing a name in one search box?<\/li>\n\n
          10. Which feature shows a list of records as cards in columns?<\/li>\n<\/ol>\n\n\n\n

            Data and Analytics Management Questions<\/h2>\n\n\n\n

            Study with Custom Report Types<\/a>.<\/p>\n\n\n\n

              \n
            1. Which tool should the admin use to import 80,000 records?<\/li>\n\n
            2. Which operation updates existing records and inserts new ones in one step?<\/li>\n\n
            3. Briefly, which report format groups by both rows and columns?<\/li>\n\n
            4. Which feature shows “accounts without opportunities” in a report?<\/li>\n\n
            5. A dashboard must show each user only their own data. Which feature is needed?<\/li>\n\n
            6. Which report type is needed to report on a custom object and its children?<\/li>\n\n
            7. Briefly, which feature saves report data on a schedule for trend reports?<\/li>\n\n
            8. Which tool exports all org data every week?<\/li>\n\n
            9. Which feature finds and blocks duplicate records?<\/li>\n\n
            10. A report must group deal sizes as small, medium and large without a new field. What should the admin use?<\/li>\n\n
            11. Which chart type best shows a trend over time?<\/li>\n\n
            12. Which feature lets a user subscribe to a report by email?<\/li>\n\n
            13. Briefly, which tool should an admin avoid for loading more than 50,000 records?<\/li>\n<\/ol>\n\n\n\n

              Admin Certification Practice Questions on Automation<\/h2>\n\n\n\n

              Study with Flow Builder<\/a>.<\/p>\n\n\n\n

                \n
              1. Which flow type runs when a record is saved?<\/li>\n\n
              2. Which flow type should the admin use for a step-by-step form for users?<\/li>\n\n
              3. Briefly, which tool should the admin use to update a field on the same record fastest?<\/li>\n\n
              4. Which feature asks a manager to approve a discount?<\/li>\n\n
              5. A task must be created 3 days after a deal closes. Which flow feature helps?<\/li>\n\n
              6. Which tool stops a user from saving a record with bad data?<\/li>\n\n
              7. What happens when a validation rule formula returns true?<\/li>\n\n
              8. Which feature sends an alert when a flow fails?<\/li>\n\n
              9. A business wants a weekly update to many records at night. Which flow type is best?<\/li>\n\n
              10. Which flow element gets records from the database?<\/li>\n\n
              11. Briefly, which flow element makes a choice between paths?<\/li>\n\n
              12. Which feature shows the order in which record-triggered flows run?<\/li>\n<\/ol>\n\n\n\n

                Security and Access Questions<\/h2>\n\n\n\n

                Study with Sharing Rules, Roles and OWD<\/a>.<\/p>\n\n\n\n

                  \n
                1. Which setting sets the most restrictive record access for an object?<\/li>\n\n
                2. Which feature opens record access to a group based on criteria?<\/li>\n\n
                3. Briefly, which feature gives managers access to their team’s records?<\/li>\n\n
                4. Which feature hides a field from some users?<\/li>\n\n
                5. A user can see a record but not edit it. What could cause this?<\/li>\n\n
                6. Which feature limits what records users see even if sharing allows more?<\/li>\n\n
                7. Which feature lets a non-admin reset passwords for one team?<\/li>\n\n
                8. Briefly, which tool scores the security settings of an org?<\/li>\n\n
                9. An object’s OWD is Private. How can a support team see all cases?<\/li>\n\n
                10. Which feature grants temporary access to one record?<\/li>\n\n
                11. Which feature lets users in the same role see each other’s records?<\/li>\n\n
                12. Briefly, which tool shows why a user has access to a record?<\/li>\n\n
                13. Which feature gives a group of users the same set of permission sets?<\/li>\n<\/ol>\n\n\n\n

                  Admin Certification Practice Questions FAQ<\/h2>\n\n\n\n

                  Are these the real exam questions?<\/h3>\n\n\n\n

                  No. They are practice questions in the same style. The real exam questions are confidential.<\/p>\n\n\n\n

                  How many questions are on the Admin exam?<\/h3>\n\n\n\n

                  The exam has around 60 scored questions. Check the official exam guide for the current number, time and pass mark.<\/p>\n\n\n\n

                  Official Resources<\/h2>\n\n\n\n